One of the things Michelle heard in her interviews with you all is that trudging across the parking lot for curbside service in the snow and the dark isn't a great experience. Last year, with so many people still keeping their distance at the height of the pandemic, we asked you to power through so we could continue to serve our community the best way we could. But curbside service use is way down, and we're coming up on another cold, dark winter. So, in the interest of your safety and due to declining use of the service, we're reducing standard hours for curbside service.
Beginning Monday, November 29th, we're reducing curbside service to 11am to 3pm Monday-Saturday. There will be no curbside service available on Sundays.
As always, if someone calls with a legitimate need for an exception outside this time frame, please use your outstanding customer service skills to accommodate the best you can.
Brandi and Aaron will get the word out. They'll also create some bookmarks to add to all curbside orders so we can alert our regular users of the upcoming changes.
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