Board Meeting Summary

Several very important initiatives were approved at last night's board meeting:

• The library now has a credit card policy, outlining the rules for use. Everyone issued a library credit card needs to read the policy and sign the attached agreement. Sheri will be contacting you.
• A new 15 hour per week Guard/ Maintenance Helper position has been approved for Northside library. Dennis, our guard at Southwest, has resigned to take a full time job, so we'll be advertising for two guard positions. If you know someone who would be outstanding in this role, please encourage them to apply!
• Also approved is a new part time Communications Assistant position, 29 hours per week, to help us move forward on the goals of the strategic plan. This person will take the lead for social media, electronic newsletters, signage, displays, graphic design, and traditional media communication. This position frees up some of Michelle's time to focus on staff training, an important goal in our new strategic plan.
• The board approved a new fund, the Projects Fund, to support the implementation of the strategic plan. Seed money for this new fund comes from surplus funds in the Health Contingency Fund. This enables us to get started on the smaller things we didn't foresee in the 2014 budget.

Thanks to all staff who came to last night's meeting. There was good energy and conversation in the room, and I appreciate your smiling faces in the audience!

Most notably, I want to thank Barbara Fulton for an outstanding example of leadership. During a discussion about efficiency, our board president shared her experiences receiving multiple phone calls a day notifying her of holds. She has an email address and would gladly receive notification this way. Barbara approached our board president immediately after the meeting and collected her email address. Now Mrs. Michelin will receive her notifications her preferred way. That's an excellent example to us all of a quick and professional response from a KPL staff member who recognizes that we are all one staff and the customer's experience is all of our responsibility. (Mrs. Michelin is a regular Northside Library user.) Thanks, Barbara!

I suggest we take our response one step further. I suggest we develop a campaign to collect many more email addresses to not only improve our efficiency but to provide our users with a better customer experience. Details to follow...