Thanks to the following staff members who have graciously offered their time for the first round of our new User Experience Team (UX)
- Joe Davies
- Tom Carson
- Jill Miatech
- Maria Burke
- Donna Ives-Kimpel
- Sandy Bear
- Ellen Melyon
- Kala Istvanek
This team will be exploring the library from the user's perspective. What does it feel like to be our customer? What does the customer see first and last when they visit our buildings? What is convenient? What isn't? What keeps people from using the library? How can we do what we're already doing successfully even better to attract and delight our customers?
This team is focused on solutions and continuous improvement and will change membership every six months to give everyone a chance to participate.
Thanks to the following staff members who have graciously offered their time to consider a new printing system and a debit/ credit card payment system for our customers.
This is identified as a top issue for patrons and staff, so I'm determined to make this a priority. Hopefully we'll have something in place by summer.
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