Friday, May 27, 2022

Summer Reading Program Procedures

 Registration

The Summer Reading Program runs from June 1 - August 31.

There are two registration options: Beanstack or a paper log.

  • Beanstack: The patron can register themselves online at mykpl.beanstack.org or use the Beanstack Tracker App.

    • If a patron needs assistance registering for or using Beanstack, refer them to staff at a reference or youth services desk.

  • Paper Log:

    • Before giving out a paper log, staff must register the patron using the 2022 Summer Reading Registration Form.

      • Children and Teens: Ask their age and select it from the drop-down menu. Click the radio button that corresponds to the log they were given (e.g. If they are 4 years old, they get a 0-5 log)

        • Children who are 5 years old have the option of taking a 0-5 log or a 5-12 log.

        • Children who are 12 years old have the option of taking a 5-12 log or a 12-19 log.

        • Teens who are 18-19 can either have a 12-19 log or an Adult log.

        • New in 2022! Children’s Visual Progress Tracker: Each branch will have an interactive wall display in the children’s area to help encourage children to return to the library throughout the summer while completing the SRP. This will look like paper vehicles (SW: Cars, NS: Fire Trucks, SI: Boats, UP: Trains) on a course with stops along the way that represent the number of days read (5 - 45 days).

          • When children register for the SRP in person, offer them a paper vehicle to color and/or write their first name on. Use a rolled piece of tape on the back of the paper vehicle and have them put it up at the “starting line” of the course. Explain that when they come back throughout the summer, they can move their vehicle to new stops depending on how many days they’ve read so far. 

          • If a child is participating on Beanstack and inquires about the progress tracker in person, please give them a paper vehicle, too!

          • A YFS staff member at NS, SI, and UP will send out more details to staff regularly scheduled at those branches regarding the specifics, such as where the progress tracker is located and where to get supplies.

          • If a child’s paper vehicle is lost or destroyed during the summer, please give them a new one.

          • Participating in the visual progress tracker is 100% optional.

      • Adults

        • For age, select “Adult.” 

          • There is only one adult log this year.



**If you are unable to use the online form to register someone, print out a copy of the 2022 SRP Quick Sign-Up Sheet. Write down their information on this sheet and give them their log. Enter them into the online form as soon as you can. Cross them off the quick sign-up sheet once they have been entered into the online form.



Scroll down for SRP Completion Instructions! 












Completion

  • Someone says they finished the SRP on Beanstack: 

    • Go to mykpl.beanstack.org.

    • Log in with username: kplstaff  password: summer

    • Click “People” button.

    • Find a participant by searching for their name or email address. Children are usually registered under an adult’s account, so it may be easiest to look up the adult’s email address to find the child.

    • Once you locate the participant’s name, click the “Redeem Incentives” button on the right side of their name.

    • Register the patron using the 2022 Summer Reading Registration Form. Select “Beanstack” as the branch location. Click the radio button that corresponds to the program they completed.

    • Open up the 2022 Summer Reading Program Registration & Prize Tracking spreadsheet and locate the patron’s name (likely at the very bottom of the spreadsheet if you just registered them). Enter the number of prize entries earned in the appropriate cells on the right side of the spreadsheet.

      • Ask the patron which gift certificate they would like to be entered to win.

        • Choices for adults: $50 Blue House Books, $50 Equinox Botanical Boutique, or $50 The Buzz.

        • Choices for ages 0-5: $25 Blue House Books, $25 PlaySpace Kenosha, $25 Scoops (ice cream), or $25 Jerry Smith’s. They can only choose one.

        • Choices for ages 5-12: $25 Blue House Books, $25 Scoops (ice cream), $25 Alpaca Art (pottery painting), or $25 Guttormsen Rec Center (bowling). They can only choose one.

        • Choices for ages 12-19: $25 Blue House Books, $25 Colosseum Games, $25 Alpaca Art (pottery painting), or $25 Scoops (ice cream). They can only choose one. 

    • Go back to the Beanstack screen and check the boxes that say “redeemed” next to each prize that you noted in the spreadsheet.

    • If the patron is a child or teen:

      • Make sure they select a book prize! Book prizes must be selected in person from an available assortment at each branch. Ask the caregiver to fill out a survey.

  • Someone hands you a completed paper log:

    • Open up the 2022 Summer Reading Program Registration & Prize Tracking spreadsheet. The online registration form automatically populates this spreadsheet with registrant information.

    • Locate the patron’s record by searching for their last name*. If there are two or more patrons with the same full name, ask for their phone number to distinguish them (or age, if a child or teen).

      •  *Tip: Click a cell under the Last Name column and press CTRL+F. That will bring up a search box where you can type in someone’s last name and be taken right to it.

      • If a child or teen

        • If they earned a prize book, let them look through the prize books while you are entering the information into the spreadsheet. Ask their caregiver to fill out 1 survey per child who completed the SRP.

        • Use the log to add up the number of prize drawing entries earned (up to 5 for activities and 1 for completing the reading challenge). Put that number in the appropriate cell on the right side of the spreadsheet.

        • Write which gift certificate they circled on their log in the appropriate cell on the spreadsheet. If they did not circle one, be sure to ask which one they most want to win before they leave

        • Enter the rest of the information from the log onto the spreadsheet.

        • Initial & date the log when all info has been entered.

        • Retain the completed logs and send them to Heather in SW YFS at the end of each week.


  • If an adult:

    • Ask the patron which gift certificate they would like to be in the drawing for, and enter it in the appropriate cell on the spreadsheet. 

    • Enter the rest of the information from their log onto the right side of the spreadsheet.

      • If they’ve already earned a drawing entry from completing challenges or additional reading time, add another entry to the total. They may earn up to 3 drawing entries.

    • Keep the completed logs and send them to Brandi at SW at the end of each week.




Scroll down for Completion Requirements & Prize Information!






















Requirements for Completion & Prizes:


Ages 0-5: 

  • Read 15 minutes per day for 45 days = earn a prize book of your choice and 1 prize drawing entry.

  • Complete up to 5 activities to earn up to 5 prize drawing entries. 1 activity = 1 entry.

  • Gift card prize drawings: $25 Blue House Books, $25 PlaySpace Kenosha, $25 Jerry Smith’s, or $25 Scoops (ice cream). They can only choose one.


Ages 5-12:

  • Read 20 minutes per day for 45 days = earn a prize book of your choice and 1 prize drawing entry.

  • Complete up to 5 activities to earn up to 5 prize drawing entries. 1 activity = 1 entry.

  • Gift card prize drawings:$25 Blue House Books, $25 Alpaca Art (pottery painting), $25 Guttormsen Rec Center (bowling), or $25 Scoops (ice cream). They can only choose one.


Ages 12-19:

  • Read 30 minutes per day for 45 days = earn a prize book of your choice and 1 prize drawing entry.

  • Complete up to 5 activities to earn up to 5 prize drawing entries. 1 activity = 1 entry.

  • Gift card prize drawings: $25 Blue House Books, $25 Colosseum Games, $25 Alpaca Art (pottery painting), or $25 Scoops (ice cream). They can only choose one. 


Adults:

  • Read 15 minutes per day for 45 days = 1 prize drawing entry. 

  • Adults may complete 60 days of reading for 2 drawing entries.

  • Adults may complete 60 days of reading and 3 or more of the listed challenges for a total of 3 drawing entries.

  • Gift card prize drawings: $50 Blue House Books, $50 Equinox Botanical Boutique, or $50 The Buzz. 



Scroll down for FAQs!


FAQs


Can someone complete the Summer Reading Program more than once?

No. While we won’t stop them from going above and beyond, they will only earn prizes for completing the program once. 


Can someone in a different state participate in the Summer Reading Program?

Sure--that’s easy to do with Beanstack! Unfortunately, they must be able to pick up prizes in person at a Kenosha Public Library branch. We will not ship prizes.


Do you need a KPL library card to register for the Summer Reading Program?

No. Anyone can register.


Can *I*, a staff member, register for and complete the Summer Reading Program?

YES. Please do! And while you’re at it, tell all your friends to register and complete the program, too! 


How do we know that someone actually completed the Summer Reading Program?

We don’t. It’s on the honor system.


It’s June 30 and someone says they completed the Summer Reading Program.

Nope! Since the program starts on June 1 and requires 45 days of reading, the earliest possible completion date is July 15.


When will prize drawings happen?

In early September. Winners will be notified at the phone number they provided during registration. 


Why is the Summer Reading Program important?

The Summer Reading Program is absolutely critical in helping to prevent “the summer slide” (which is way less fun than it sounds) in children. Essentially, children experience significant learning loss if they don’t read during non-school months. The learning loss is more dramatic for children from low-income households who do not have access to books. When those children go back to school in the fall, they’re academically behind those who did read during the summer and they have to struggle to catch up. The effect is cumulative over the years, resulting in them being further and further behind. Factor in COVID-19 learning loss, and we’ve got a perfect storm! Reading consistently over the summer is the best way to prevent learning loss and help secure a successful future! The Summer Reading Program is a huge part of the solution.

But what about adults? Well, a 2019 Pew Research survey showed that 25% of adults didn’t read a book in the past year. Research shows that reading contributes to living longer, delays the onset of Alzheimer's/Dementia, and promotes stress relief and empathy. And if the adult has a child in the household, they are providing a stellar example by reading on a regular basis! 


Who do I ask if I need more logs at my branch?

Please let Aaron Gundersen (agundersen@mykpl.info) know if you need more logs sent to your branch. 


If you are in a pinch and need to print out 0-5, 5-12, or 12-19 logs right away, contact someone in Youth Services (564-6150)--they will be able to help you get them printed at your branch. Or, if you need an Adult log right away, contact someone in Adult Services (564-6130) for immediate assistance. 


If you’re using the online version of this document, you can click the links below to print out the logs:


Who do I ask if I have more questions?

Heather (hthompson@mykpl.info) or Brandi (bcummings@mykpl.info)!


News for the week of May 23-29



From Alejandria:
Teen Space is open from 1-6 this Friday (May 27th). KUSD (Lance) has a half-day and students will be let out of school by 11:45 PM and we open earlier on No School Days and Half-Days where they are out before 1.
  • Plenty of snacks & water. After not being able to get snacks from Shalom for a while, they were able to provide us with a stock of snacks. If you are working at other branches, snacks and water have been distributed to them this week so all our branches should be pretty well stocked right now.
  • Nia Pathways and Purpose for the Future. In case you are not already aware, KPL is a partner organization with UW Extension on a new initiative, Nia. We meet at Southwest Library every Thursday after school. Nia is an extra-curricular program designed for 7th-12th grade students in the Black community to explore their skills, interests, and options for after high school. While it is aimed at Black youth it is open to any 7th-12th grader who wants to join. We will continue to meet during the summer and sessions may include visits from local professionals or business owners, help with interviewing and resume skills, and other exploratory activities.
  • Behavior issues. May is usually a time where behavior issues increase as the weather gets nicer and teens get antsy to end school for the year. I know I myself have just been feeling like I have more energy as the weather shifts so I where our teens are coming from, but this behavior does need to be redirected into acceptable library behavior. Recently, we've had some issues with teens being asked to leave for the day and sneaking back in. I know who many of our teens are so, if you have had to give a ban or ask a teen to leave for the way, please feel free to stop into the Teen Space and brief me on the situation. Usually through a series of follow-up questions, I am able to identify the teen you are talking about.
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Michelle's Presentation on email etiquette from all-staff day is here for you to view.

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Now that KPL has moved to BiblioCommons we're getting inquiries from patrons who "belong" to other libraries about whether they can import their booklists because they like our catalog better. (We only imported KPL patron booklists when we migrated.)  SHARE has moved this request to the SHARE Director's Council for a vote as there are concerns about the privacy of non-KPL patron information handled by a third party. Clearly we are satisfied with our privacy agreements with BC. It will just take some education and probably a couple of months of meetings. If patrons ask, go ahead and tell them we're ok with it but we need their library's permission and that is pending.


SHARE is also moving in their own direction with a Sirsi/Dynix Blue Cloud app, independent of our BC app. I'm not sure what they're including on their app in terms of local library programs and info. I expect a good number of patrons within SHARE will also prefer our app. The conversation there is that our app is very KPL-centric. We don't advertise other library programs, so if they are only looking for collections, they are free to download the BC app, but if they want a more personal connection to their local library they should opt for the new SHARE app. As far as collections go, either app will search all our catalogs combined, so their choice doesn't affect that, though they'll miss out on our awesome book lists!

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Questions have arisen about summer dress code. The core dress code remains the same as last year with one exception: All staff can wear clean long leg jeans in good repair any day of the week. No jean shorts.
Please be sure you are following the rules for footwear. If you're rolling carts around or lifting heavy objects during the day, you need closed toed shoes to protect your feet. Let's stay safe!

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I'm heading to the east coast to celebrate my grandson's 8th birthday and will be out all next week. I'll be back to work the weekend. While I'm gone, please check in with Linda or Rob about matters that can't wait, and although I will have technology with me, I won't be staring at my email, so if it's an emergency feel free to call. 

Happy holiday, everyone!
Barb

Friday, May 20, 2022

Happy Spring! Here's Some News

To all the Blues, Oranges, Golds and Greens,
Don't we all blend nicely together to create the best library team ever? Thanks for being YOU and bringing your best self to work every day!

From Rob:
In the coming weeks, you will hear footsteps on the roofs for Southwest and Northside. The Maintenance Team will be replacing the filters for the AC systems and cleaning out the coils for Summer time usage. In addition, Dan is working to have our HVAC contracts come out for annual maintenance on the systems, so you will hear more footsteps when they are out as well.
In addition, we expect to have the fire suppression system and alarm tested at Southwest and Northside on the 24th of this month. This involves the alarm being sounded for a moment, and the fire suppression system (aka sprinklers) to be flushed, verifying there is water in it.
Please let me know if you have any questions.

Sue Vaal shared this moving commencement speech from a young woman challenged by autism. What a tremendous inspiration to us all!

This week's Bright Spot Award nominations:
From Marcia:
"I would like to nominate Lisa Langsdorf for the Bright Star award. Lisa is a pillar of support to all her co-workers at Northside branch. She is always willing to listen and steps in to help. Yesterday, in a very booked and crazy scheduling week, she volunteered to go with Kim and the book truck to a school event we were invited to with short notice. She just 'had a feeling' that Kim would need some extra help. We have all learned to trust Lisa's instincts because she has been around the block and is usually right. Kim and Lisa served 76 patrons and issued 41 library cards in less than two hours at Vernon School. Lisa is also doing an 'extra' after-school event this Friday (after the all-staff meeting) because it is our chance to interact with Lincoln Middle School kids. Lisa also celebrated 15 years of employment this past weekend. She is a KPL treasure."


From all of us:
Thanks to the amazing "Lunch Bunch" team for feeding us so well and spoiling us with those little gifts! 


Happy weekend, everyone!

Wednesday, May 18, 2022

Thank you Brandi, Thank you Rob


"Thank you"  seems like a very small sentiment in return for a complete transformation of our digital branch. I have been the person in charge of a website makeover and I assure you it's a backbreaking/ mind numbing undertaking that will make you question why you ever said you'd do it. Brandi and Rob, you made it look like a walk in the park. 

So thank you for the long hours, endless worry, checking and rechecking, incessant learning and teaching, and especially for the extraordinary patience you've shown to all of us during this long process. We are eternally grateful for you both and for all the team members who contributed to the outstanding content, beautiful graphics, and navigation ease we are enjoying today.

We are so proud! Thank you, thank you, thank you!

Barb

Friday, May 13, 2022

News for the Week

Simmons is back open starting Saturday morning. Thanks to everyone for accommodating Simmons staff while the plumbing was fixed.

We're looking for 3 new members for our Library Board to begin terms July 1, 2022. If you know someone who would be a strong supporter and help us thrive, please encourage them to send a letter of interest to the Mayor's office asking to serve. The Board meets the second Tuesday of every month for several hours and members also serve on committees that meet several times a year. If anyone wants more information, we have packets for prospective members that provide more information about responsibilities. Our Board members are appointed by the Mayor. 

We're going to try something a little different this summer and purchase 3 Mitchell Park Domes Library Experience Passes for checkout. The passes are good for one year and allow a family of 2 adults and their children under 17 to experience the Domes for free. Parking is also free and there's a discount in the gift store for families with a pass.
Each pass has a one week checkout period so families can plan their outing a few days in advance.
We're going to use a recent donation to fund this service. Hopefully it's used a lot! I know I plan to use it!
Once the passes arrive we'll provide you with more information and the Marketing Team will get the word out. Hopefully they can begin being available for checkout in a couple weeks.

Look for a big Kenosha News article on Sunday about the recent ARPA grant-funded projects at KPL and CL. 

According to the results of the recent Public Services poll, 23 staff feel comfortable with removing plexiglas at the service desks and 8 want the plexiglas to remain. Poll results vary by location, so we'll start removing the barriers where there is the highest level of confidence, at Simmons, SW ADS, and NS, and will keep the plexiglas at the SW YFS desk and Uptown desk for now, since staff  there expressed less confidence. For those of you who commented that we should keep the plexiglas in case a new virulent wave moves through Kenosha, we'll do our best to store it or reuse it- it was crazy expensive! 

Friday's the big day! We're closed at all locations for our all-staff in-service day beginning at 8:30am at SW. See you there!

This week's Bright Spot Award goes to Alejandria for her patience and fortitude working with energetic and demanding teens. Alejandria found herself in a rough spot in the middle of a crowd this week, yet showed great courage and resolved the situation with finesse. Alejandria is a strong advocate for teens and shows it every day in her work. She's definitely a KPL Bright Spot!


Have a great weekend, everyone!
Barb


Wednesday, May 11, 2022

Transition Plan @SW

 Dear Southwest Neighborhood Library Staff,


Last night, the Library Board approved expenditures that at long last allow us to put our space plan for the Southwest Neighborhood Library in motion. 


The space plan provided by our consultant David Vinjamuri is meant to optimize the space we have for post-pandemic library uses like working and studying remotely, telehealth appointments, and socially distanced workspaces. It calls for creation of a dedicated computer area, several reading “rooms”, shared work space, and lots and lots of displays that promise to increase the visibility and use of all those wonderful books and AV materials we own. One big piece of this plan is the blending of the circulation desk with the reference desk the way we have done at all our other branches and the positioning of smaller “perches” where our patrons can find tech help and general directions. 


Blending two large service desks into one point of service is essential to free up space to allow for creating the new spaces proposed. We’ve also found blended desks to be really well received by patrons who expect to be able to fill all their requests at one desk. So this is a piece of the plan that we are definitely implementing.


David has applied all his knowledge of what works in the marketing world to the proposed design. But David does not know Kenosha as well as you do, and he doesn’t understand our patrons as well as you do.  So, we’re going to ask you for your feedback on the plan. You will soon see large diagrams of the space plan as proposed by David in the SW staff break room. Alongside the diagram will be a blank diagram of the current floor space available with moveable components for you to tinker with. You are invited to interact with the “blank slate” and provide your own concept of where things go in the space remodel.


So what about staffing?


With Martha leaving us, two public service staff members transferring to public programs work, the flooring on “main street” scheduled for replacement in just a few months,  and the expenditures for new displays and furniture approved, this branch is entering a general period of both physical and leadership transition, and we want to take each step one by one, be creative, have fun, and craft the best possible outcomes for our visitors. We also want to provide you with as much stability as we can. So during this transition time, I’m asking Shannon to step into a temporary role where both circulation staff and ADS staff at SW report to her. Shannon did a terrific job managing the transition to a blended desk at Northside while also providing leadership to the ICS staff there, and I have full confidence that she will be a steady, confident leader for you during this transition, as well. Martha and Shannon have a solid week to work together before Martha leaves us to pursue her dreams, so a good chunk of Martha’s knowledge can be shared.


To get the ball rolling, beginning Monday, May 30th, we’ll create the first iteration of the blended desk model by combining  ADS service with Circulation service at the current circulation desk. This will allow our maintenance staff to remove the current ADS desk in preparation for the flooring replacement on “main street” and shift other shelving like the holds pickup shelves further back from the central corridor.  Shannon will begin to work with all CSS, RTG, and Librarian staff at SW to identify cross-training needs and you’ll have lots of opportunity to learn from each other, as well.  ADS staff will need to walk a little further to help people at the back computers, but this is just temporary. The new blended desk will be positioned closer to the location of the current ADS desk once the flooring project is complete.


We’ll keep a close eye on how the plan goes to make sure everything goes as smoothly as possible and if we see staffing gaps, we’ll fill them. Please be sure to provide Shannon as much feedback as possible so she’s aware of what we need and can bring those needs to my attention.


Bottom line, we value every one of you both personally and as a vital member of our team. Each of you is an important part of our collective success and I know you will support Shannon in her expanded role as she navigates the unfamiliar. And even though Linda is very, very busy, she’s here for you, too, as am I. So don’t worry about anything. We’ll navigate these changes together and hopefully come up with an end result that not only works well, but makes us all proud.


Thanks to all of you for your teamwork and can-do attitudes!

Barb




Friday, May 6, 2022

WPL Training Thanks and news updates



I want to thank those of you who spent Monday and Wednesday mornings participating in Whole person Librarianship training with open hearts and open minds. I was very proud to be a member of your team- your contributions to the conversation were smart and thoughtful and your compassion was fully on display! Hopefully it turned out to be thought provoking and useful to both your work and personal lives.
These sessions are just the beginning of a long term focus on interacting with people in need. Before we talk about next steps, I want to make sure that all the staff members who signed up to watch the recordings of this week's training do so in a timely manner. So if you're signed up to watch the recordings, your supervisor will schedule time for you to finish viewing the training by Friday, June 17th. Once everyone has received the same initial information, we can move forward.


For those of you who plan to watch the recordings, here is the link to a very short survey. Please help us learn more about how we can support your work going forward.

________________________________


Thanks to the staff at Simmons, especially the maintenance staff, who are dealing with a broken drain outside Simmons during the rainiest spring I can remember. We have architects looking at how we can get the terrace on that building fixed once and for all!
_____________________________________


In case you don't read the board packet, here's a story you don't want to miss that I included in our department reports this month:


As we get bogged down in the day-to-day, some of us sometimes lose perspective on how much we mean to the people in our community and how much we believe in the work we do. This week, I was deeply moved when a former board member reached out to me with this request:

“As you may be aware, there are now two Afghan families resettled in Kenosha (from among the thousands of Afghans evacuated early last fall in the wake of the Taliban’s abrupt takeover of the country).

My wife and I are part of one of the two Kenosha teams . We are supporting a family of 8 – dad, mom and 6 kids (all under age 10). None speaks any English (though all are participating in one or more educational venues that will help them learn English). Their native language is Pashto. Since they have no pre-existing contacts in this country and no resources, except for those provided initially by the US government, basic public benefit supports (FoodShare, W-2, BadgerCare, etc.) and those resources our support team has rustled up, they are pretty vulnerable and will remain so for quite a while. However, they are likable and resilient folks and the kids are all cute as hell.

Our family has been in Kenosha for about 2 months, and as the weather warms and the initial settling in frenzy calms down, we’ll be introducing them to more aspects of community life in K-Town. Two of our volunteers are planning to walk with the parents and the two youngest kids (ages 3 and 4) to the library (Southwest) this Thursday morning (May 5) to get them signed up for library cards and to show them a few things about what the library is and what KPL resources the family might benefit from. They plan to arrive around 10-ish.”

Naturally, I was thrilled that the library was identified as an important place for this family to visit. What I was unprepared for was the remarkable and joyful response from our Youth and Family Services staff:

“Amy Rae and Jessica had the excellent idea of pulling some wordless/near-wordless picture books and/or graphic novels for them. The idea is that the parents can talk to their child about what's happening in the pictures / make up a story. Amy Rae already has an entire stack set aside for them on the YFS desk! I will check everything out on my staff card so that nobody is looking for them, and will keep them at the desk with a note on top so you know it's for that family.

Jessica mentioned that they might really enjoy the developmental collection if they don't have any/many toys to play with at home. I agree, but was also thinking that we have plenty of literacy-focused items in that closet. So, I pulled a few things that might help--an ABCs soft book, photo library cards, and a launchpad for English language learners called "Say It In English." Those are also with the books at the YFS desk.

Finally, Jessica wondered if Pronunciator would help the adults in learning English. I checked, and it does appear that Pashto speakers can use it to learn English! So, that's wonderful news.”

Have I mentioned lately how proud I am to work with this KPL team? What a wonderful gift you are to the Kenosha community!

__________________________


And while we're on the subject of making a difference, here's another story to celebrate:

"While on the phone with Kimmy ending the conversation, the patron stated she needed assistance, but could not reach the call button to have one of the nurses at her senior facility come to help her. Kimmy had the patron's account open and verified her address with her. Once the address was verified, Kimmy told the patron she was contacting the senior center to assist her. Kimmy hung up the phone and contacted the Kenosha Senior Living facility. She explained she was on the phone with a patron and that she requested she needed assistance. The woman who answered verified the name and the address and apartment number with Kimmy that it was the right patron she was calling about. Kimmy said yes and the woman from the senior center said that they were going to assist her now and that they were thankful she was on the phone with someone when something happened so she could get the help she needed."
_______________________
Have a great weekend, everyone!
Barb

KPL STAFF BLOG FINAL EDITION

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