Most of you know we lost power at Northside for a few hours yesterday. What you might not know is we lost an email server during the power outage and Brent worked late last evening to rebuild it. Thanks, Brent! It's so wonderful to have someone with your skills on our team!
NS staff braved the heat inside the building like champs. Here's a Bright Spot nomination from Jennifer detailing all they did to make the best of a very dark and uncomfortable afternoon:
I'd like to submit a bright spot award to the Northside/Outreach staff for their hard work on Monday while the power was out. Everyone here really stepped up and took a dismal turn of events and turned it into a positive.
We were able to use this "analog opportunity" to engage a bit deeper with patrons, going into the stacks with them and sharing our flashlights so they could read the spines and find what they needed, greeting every patron more personally at the door and letting them know what services we could still provide, and even having extra conversation at checkout while we went through the manual processes. We also saw some innovation - Elkid made a clever lantern to light up the room in OS. Donna took the initiative to start a shifting project we hadn't been able to get to. Karen turned interactions with families into a fun "spooky" experience. Kristin and Shannon started their book club in the dark (fun ambiance for mysteries!). Shannon also kindly stayed to help after I found I needed to leave a bit early to pick up Hudson from daycare.
Everyone really stepped up together with such positive attitudes and they truly were a bright spot this week.
I've attached a photo of Elkid working by "bucket light."
Jennifer
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