Some "no" responses

This morning we received our first three "No, I would not recommend you" responses in our online survey. As it happens, we are already working toward the remedy for two of them. Here's what our customers say about their current access to the world of information through KPL and what they expect. I think we can do better, and that's why we are merging with SHARE. We'll be posting both out compliments and answers to the "no" responses in our weekly newsletter in the coming weeks.

You are not part of the statewide inter library loan system. Literally ANY other library in the state can share books. I can get any available book from even the smallest, most meagerly stocked library in the state in a couple of days, but not Kenosha.

1/7/2016 7:36 AM View respondent's answers

Not being a part of the Wisconsin library system limits the materials I am able to find and borrow. The impression is that there is this little island in the state that doesn’t want to spend the money to below to the bigger system regardless of how the users in the area would benefit.

1/7/2016 7:12 AM View respondent's answers

When we lived in Lake Villa, IL we were at the library every week. When we relocated to Kenosha, we were very disappointed in the libraries. The resources, movies, music and choice of books are very limited and outdated. I feel Kenosha would have done better combining the libraries into one and putting more money into one facility with an expanded inventory.